Opsgenie - adding comments to JIRA tickets

[Firas Amer]

Hi, 

I guess it is possible to trigger an Opsgenie call when a P1 issue is created in SD, however would it be possible to push an update as a comment/or changing a field (e.g. assignee or custom field) back to JIRA stating the name of the on-call person and when a specific person has acknowledged the case?

Thanks!

[Andrew Laden]

Are you using Jira cloud, or on prem?

Jira Cloud has good two way integration with OpsGenie

On prem you can look at the opsgenie "Marid" program to link your Jira to your OpsGenie instance.

[Firas Amer]

@Andrew Laden ..we have JIRA Cloud

So you are saying that with the integration it should work easily?

[Andrew Laden]

I cant speak from experience, as I am on prem for Jira only. But I know Atlassian put a lot of effort into integrating Jira Cloud and OpsGenie, when they did their "JiraOps" product. So I would think it would be easier. Only way to know for sure is to try it. :)

[edgar.polancogomez]

hey @Firas Amer ,

Were you able to figure out how to do that?

We use Jira Cloud too, but I haven't figured out a way to change other fields when creating the jira ticket from an OpsGenie alert. I cant even find a way to put the OpsGenie alert URL in the Jira description.

It would be interesting to know if you did it with just configuration or if you had to do it "manually" with a webhook or something.

Thanks!

[Firas Amer]

@edgar.polancogomez ,This is the setting I have (you can find this only by the advanced settings), it pushes a comment when the alert acknowledged and then using Automation for JIRA (now also part of Atlassian....) I change the status. when the alert is closed it pushes another comment and it moves to resolved....I guess you can also add additional text to the description, and based on that change fields in Jira.

Hope it helps.

Regards,

Judit

[Oliver Moore]

Do you find it a problem that the OpsGenie comments are customer facing rather than internal?