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Opsgenie - adding comments to JIRA tickets


I guess it is possible to trigger an Opsgenie call when a P1 issue is created in SD, however would it be possible to push an update as a comment/or changing a field (e.g. assignee or custom field) back to JIRA stating the name of the on-call person and when a specific person has acknowledged the case?



1 answer

Are you using Jira cloud, or on prem?

Jira Cloud has good two way integration with OpsGenie

On prem you can look at the opsgenie "Marid" program to link your Jira to your OpsGenie instance.


@Andrew Laden ..we have JIRA Cloud

So you are saying that with the integration it should work easily?

I cant speak from experience, as I am on prem for Jira only. But I know Atlassian put a lot of effort into integrating Jira Cloud and OpsGenie, when they did their "JiraOps" product. So I would think it would be easier. Only way to know for sure is to try it. :)

Like Judit Arvai likes this

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