Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Opsgenie NOTE not being passed to JSM (error) Reason 401


Can someone help?  The error is 7 pages and I've not been able to get it to stick and stay in this post. Here is a short start of the error. I can send the rest of the error message via email if that's allowed. Sorry, I'm a new opsgenie/jira user. 

Could not send [addComment] action to JiraServiceDesk [Jira Service Management]. Reason: 401 : "<EOL><EOL><EOL><EOL><EOL><EOL><EOL><EOL><EOL><EOL><EOL><html><EOL><EOL><head><EOL> <title>Unauthorized (401)</title><EOL> <EOL><EOL><EOL><EOL><!--[if IE]><![endif]--><EOL><script type="text/javascript"><EOL> (function() {<EOL> var contextPath = '';<EOL><EOL> function printDeprecatedMsg() {<EOL> if (console && console.warn) {<EOL> console.warn('DEPRECATED JS - contextPath global variable has been deprecated since 7.4.0. Use `wrm/context-path` module instead.');<EOL> }<EOL> }<EOL><EOL> Object.defineProperty(window, 'contextPath', {<EOL> get: function() {<EOL> printDeprecatedMsg();<EOL> return contextPath;<EOL> },<EOL> set: function(value) {<EOL> printDeprecatedMsg();<EOL> contextPath = value;<EOL> }<EOL> });<EOL> })();<EOL><EOL></script><EOL><script><EOL>window.WRM=window.WRM||{};window.WRM._unparsedData=window.WRM._unparsedData||{};window.WRM._unparsedErrors=window.WRM._unparsedErrors||{};<EOL>WRM._unparsedData["com.atlassian.plugins.atlassian-plugins-webresource-plugin:context-path.context-path"]="\"\"";<EOL>WRM._unparsedData["jira.core:feature-flags-data.feature-flag-data"]="{\"enabled-feature-

1 answer

1 accepted

0 votes
Answer accepted
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 24, 2022

Hi @Randy Everett ,

That error looks like it might be related to your Jira instance - whether it is on-prem, DC, or not accessible to the internet.

If that's the case, we typically suggestion using the Legacy Jira integration, and configuring OEC.

With this, you would install the OEC service on a server, and it will sit in the middle of Opsgenie and Jira. Opsgenie alerts/actions would send to OEC, which will then execute a script to create the issue in Jira, add a comment, etc.

Thanks. We are looking in to this to see if it will resolve the issue. 

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events