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Opsgenie - JSM Cloud outgoing integration rule fails due 403 missing permissions

Hi everyone,


I am trying to figure out why I cannot create issues in JSM Cloud from Opsgenie by using the JSM Cloud integration. Incoming integration rules are successful (creating alerts from JSM tickets), but outgoing rules are not.

I get a 403 response "You do not have permission to create issues in this project" and I am wondering which user permissions are missing. Does Opsgenie have a built-in user in Jira Cloud that needs permission in the project? So far, I could not find anything related to Opsgenie in JSM users/permissions.

Has anyone faced the same issue? Which user needs to have the right permissions to use this integration properly?


Many thanks in advance!

1 answer

1 accepted

1 vote
Answer accepted

I found the issue after I made some tests in sandbox.


These tickets are created by "" user and in my organization, it was not that easy to find this user. Once it got the necessary product + product permissions, it worked.

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