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I am trying to figure out why I cannot create issues in JSM Cloud from Opsgenie by using the JSM Cloud integration. Incoming integration rules are successful (creating alerts from JSM tickets), but outgoing rules are not.
I get a 403 response "You do not have permission to create issues in this project" and I am wondering which user permissions are missing. Does Opsgenie have a built-in user in Jira Cloud that needs permission in the project? So far, I could not find anything related to Opsgenie in JSM users/permissions.
Has anyone faced the same issue? Which user needs to have the right permissions to use this integration properly?
Many thanks in advance!
I found the issue after I made some tests in sandbox.
These tickets are created by "firstname.lastname@example.org" user and in my organization, it was not that easy to find this user. Once it got the necessary product + product permissions, it worked.