Opsgenie Integration outgoing flow

[Justina Lawson]

We have a Standard Jira Service Management plan. We are looking to utilize Opsgenie not only for our Service Management projects but also add the SolarWinds Integration. (specifically, 'Solarwinds Orion NPM')
When adding the integration, I receive 'This integration's outgoing flow does not work as your subscription plan does not support it'

What exactly is the outgoing flow? 

What are the plans/pricing to go up to a tier plan that would support this?

[Nick H]

Hi @Justina Lawson ,

I believe we're communicating through an open ticket, but wanted to share an answer to the Community who might also be curious about your ask!

"Outgoing flow would be actions taken in Opsgenie that reflect in other systems such as SolarWinds. This flow is restricted on your current plan: https://docs.opsgenie.com/docs/integrations-framework#outgoing-integrations

Your current plan - JSM Standard - is the equivalent of Opsgenie's Essentials plan.

For other plan equivalencies, JSM Premium = Opsgenie Standard, and JSM Enterprise = Opsgenie Enterprise. Outgoing flow is included in JSM Premium and JSM Enterprise.

JSM Standard should not limit integrating with SolarWinds though. Your Opsgenie account will still be able to receive SolarWinds requests and create Opsgenie alerts. You could also use those alerts to create issues in JSM."