Opsgenie Alerts and Incidents

[Zaid Darras]

Hello,

I need to know how to use the following:

- Alerts 

- Incidents

What the difference between them?

Thanks,

Zaid Darras

Systems Administrator

[Nick H · Accepted solution]

Hi @Zaid Darras ,

"Incidents are special types of Opsgenie Alerts indicative of a high-priority service interruption. Incidents notify the people who need to know what is happening; they also help organizations automate, manage, and track information and communications related to outages and similar problems that can impact infrastructure."

^ Taken from our Incident doc: https://support.atlassian.com/opsgenie/docs/what-is-an-incident/

Hope this helps! Let us know if you have any additional questions, issues, etc.

-Nick

[Zaid Darras]

@Nick H 

Yes, this help.

Thanks for your help!