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Opsgenie Alerts and Incidents



I need to know how to use the following:

- Alerts 

- Incidents

What the difference between them?


Zaid Darras

Systems Administrator

1 answer

1 accepted

0 votes
Answer accepted
Nick H Atlassian Team Jun 02, 2021

Hi @Zaid Darras ,

"Incidents are special types of Opsgenie Alerts indicative of a high-priority service interruption. Incidents notify the people who need to know what is happening; they also help organizations automate, manage, and track information and communications related to outages and similar problems that can impact infrastructure."

^ Taken from our Incident doc:


Hope this helps! Let us know if you have any additional questions, issues, etc.


@Nick H 

Yes, this help.

Thanks for your help!

Like Nick H likes this

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