Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Opsgenie Alert screen auto refresh

Is there any way to auto-refresh the Alert listing aside from using a browser plugin or doing it manually?

1 answer

0 votes
John M Atlassian Team Feb 15, 2022

Hi Ron,

Currently there is a 1 minute auto-refresh for the 'Alerts' page, so any new alerts should show up within 1 minute, without having to refresh the page. 

I have not observed any auto-refresh, so I tested it as follows:

I UNACK'ED a previously ACK'ED open alert from my mobile OpsGenie app while keeping the alert windows up in Brave browser, and in Firefox on my PC.

After waiting for five minutes, neither alert screen auto-refreshed, both showed the alert as "ACK'ED".  In order to show the alert's true state, I had to hit the browser refresh on both in order to show to correct status of "OPEN"

I did not try it in the Edge browser, I don't care to use that one.

Like Belliveau_ John likes this
John M Atlassian Team Feb 23, 2022

Hi Ron - The auto-refresh checks for new alerts but does not update existing alerts. 

Okay, seems bound to cause frustration if new alerts can show up but existing ones don't have their status updated. I believe all other products I've used over the past 30 years refresh the entire list, I've never heard of a partial refresh. I suppose this isn't intended to perform as an NMS per se, but in my opinion auto-refresh should be all or nothing. 

I will need to look into the browser plug-ins that will refresh the page.

John M Atlassian Team Feb 24, 2022

It appears we do already have a feature enhancement request logged for complete auto-refresh, so that is hopefully a feature we will see sometime in the near future. In the meantime, here is a plugin that may help.


up! what about this request now ?

we are a bit disapointed too about the way of no refreshing alerts are...

thanks in advance :)

John M Atlassian Team Aug 22, 2022

Hello @Guillaume B ,

This functionality had not been implemented yet, but customers can now follow feature requests using our new public-facing system:

You can add yourself as a 'watcher' to get updates and upvote and comment to help requests get traction. 

Until they get this basic feature implemented, I have found this browser extension to work perfectly for me:  Opsgenie Alert Refresher.


Noticed afterwards this link was already posted...

Like John M likes this

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events