Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Opsgenie Alert API - 422 Sum of offset and limit should be lower than 20k

Hello. I'm trying to use Opsgenie's Alerts REST API to pull alerts from the past few months.

I have been using limit = 100 to paginate the API responses. 

Once I react limit = 20000, I'm unable to query any more, getting a 422 error code and the message "Sum of offset and limit should be lower than 20k."

Is there a reason why this is happening and is there some way to get more than 20000 alerts?


1 answer

1 accepted

Do you still get the error when you submit a request with offset=19999 and you don't set the limit? If so, I would say you've reached a physical limit set by Atlassian.

It's not a rate limit, but a record count limit, so it might be something that can be increased in alignment with your account type. Maybe contact their sales department?

If that limit can't be increased, then you may have to break your searching down into batches based on another criteria. Use the query parameter to specify a filter for the alerts to find and, say, find all the alerts in that time range that were for a particular team, then do a series of searches in the same range for the other teams.

Nick H Atlassian Team Jan 14, 2021

Hi @Isabel Giang ,

The limit it set to a hard 20k, and cannot be increased. So we see customers breaking the search into batches like @David Bakkers mentioned.

Most of the time we'll see customers using the date/time range for this. If you wanted to query alerts throughout 2020, you'd want something like:

createdAt>31-12-2019 AND createdAt<01-01-2021

Like Steffen Opel _Utoolity_ likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Opsgenie

Leveraging Atlassian’s Opsgenie and AWS Cloudformation Registry to stay ahead of incidents

In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...

1,815 views 0 11
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you