Opsgenie Alert API - 422 Sum of offset and limit should be lower than 20k

[Isabel Giang]

Hello. I'm trying to use Opsgenie's Alerts REST API to pull alerts from the past few months.

I have been using limit = 100 to paginate the API responses. 

Once I react limit = 20000, I'm unable to query any more, getting a 422 error code and the message "Sum of offset and limit should be lower than 20k."

Is there a reason why this is happening and is there some way to get more than 20000 alerts?

[David Bakkers · Accepted solution]

Do you still get the error when you submit a request with offset=19999 and you don't set the limit? If so, I would say you've reached a physical limit set by Atlassian.

It's not a rate limit, but a record count limit, so it might be something that can be increased in alignment with your account type. Maybe contact their sales department?

If that limit can't be increased, then you may have to break your searching down into batches based on another criteria. Use the query parameter to specify a filter for the alerts to find and, say, find all the alerts in that time range that were for a particular team, then do a series of searches in the same range for the other teams.

[Nick H]

Hi @Isabel Giang ,

The limit it set to a hard 20k, and cannot be increased. So we see customers breaking the search into batches like @David Bakkers mentioned.

Most of the time we'll see customers using the date/time range for this. If you wanted to query alerts throughout 2020, you'd want something like:

createdAt>31-12-2019 AND createdAt<01-01-2021