You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Currently if a technician acknowledges an alert, they get the assignment in Jira. Is it possible to make it where if anyone acknowledges the alert, it assigns the ticket to a specific team instead of the technician?
Hi Jonathan!
This isn't directly possible within the Jira integration with Opsgenie. However, you could setup the integration using the Opsgenie Edge Connector (OEC). Using the OEC you can customize the script to assign the team the ticket in Jira.
Another approach would be to utilize automation rules within your Jira project to assign the team when an issue is created from Opsgenie.
Thanks,
Jessie
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.