Opsgenie Acknowledgement assigns to technician who acknowledged only?

[Jonathan Mayer]

Currently if a technician acknowledges an alert, they get the assignment in Jira.  Is it possible to make it where if anyone acknowledges the alert, it assigns the ticket to a specific team instead of the technician?

[Jessie Turpin · Accepted solution]

Hi Jonathan! 

This isn't directly possible within the Jira integration with Opsgenie. However, you could setup the integration using the Opsgenie Edge Connector (OEC). Using the OEC you can customize the script to assign the team the ticket in Jira. 

Another approach would be to utilize automation rules within your Jira project to assign the team when an issue is created from Opsgenie. 

Thanks,
Jessie