Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,559,044
Community Members
 
Community Events
184
Community Groups

Opsgenie Acknowledgement assigns to technician who acknowledged only?

Jonathan Mayer
Jonathan Mayer Jul 27, 2021

Currently if a technician acknowledges an alert, they get the assignment in Jira.  Is it possible to make it where if anyone acknowledges the alert, it assigns the ticket to a specific team instead of the technician?

Answer
Watch
Like # people like this
351 views

1 answer

1 accepted

1 vote
Answer accepted
Jessie Turpin
Jessie Turpin
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 27, 2021

Hi Jonathan! 

This isn't directly possible within the Jira integration with Opsgenie. However, you could setup the integration using the Opsgenie Edge Connector (OEC). Using the OEC you can customize the script to assign the team the ticket in Jira. 

Another approach would be to utilize automation rules within your Jira project to assign the team when an issue is created from Opsgenie. 

Thanks,
Jessie

Reply

Suggest an answer

Log in or Sign up to answer
Opsgenie
Opsgenie
TAGS
AUG Leaders

Atlassian Community Events

See all events