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OpsGenie x ServiceNow integration - Table different from standard (Incident)

Patrick Rajao Marques
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March 12, 2021

Hi!

BRs - Business Roles - OpsGenie x ServiceNow.png

By default, OpsGenie integration occurs with the incident table.
I have a custom table called incident_alert, and I would like OpsGenie Alerts to arrive when I open a ticket on this table, and not for opening and incidents which is the default.
I changed all the Business Roles of OpsGenie, pointing to the incident_alert table and put the respective fields in this table too, however the alert is not being triggered.
Are there any notes on the integration of OpsGenie x ServiceNow for the incident table that I need to change to the incident_alert table?
I understood that by changing only the BRs, I would open an incident_alert and the alert would be triggered, but that did not happen.

Please I need help.

Thanks.

1 answer

0 votes
Ronnie Kingston
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 14, 2021

Hi Patrick, 

It looks like this is a solution specific to your integration setup in Opsgenie. Can you please reach out to us on a separate ticket or via chat support please? We can look into this more specifically for you and help further.
Ticket can be created at support.atlassian.com

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