Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

OpsGenie x ServiceNow integration - Table different from standard (Incident)


BRs - Business Roles - OpsGenie x ServiceNow.png

By default, OpsGenie integration occurs with the incident table.
I have a custom table called incident_alert, and I would like OpsGenie Alerts to arrive when I open a ticket on this table, and not for opening and incidents which is the default.
I changed all the Business Roles of OpsGenie, pointing to the incident_alert table and put the respective fields in this table too, however the alert is not being triggered.
Are there any notes on the integration of OpsGenie x ServiceNow for the incident table that I need to change to the incident_alert table?
I understood that by changing only the BRs, I would open an incident_alert and the alert would be triggered, but that did not happen.

Please I need help.


1 answer

Hi Patrick, 

It looks like this is a solution specific to your integration setup in Opsgenie. Can you please reach out to us on a separate ticket or via chat support please? We can look into this more specifically for you and help further.
Ticket can be created at

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira

Online AMA this week: Your project management questions answered by Jira Design Lead James Rotanson

We know that great teams require amazing project management chops. It's no surprise that great teams who use Jira have strong project managers, effective workflows, and secrets that bring planning ...

190 views 1 6
Read article

Atlassian Community Events