Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

OpsGenie x ServiceNow integration - Table different from standard (Incident)

Patrick Rajao Marques
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 12, 2021


BRs - Business Roles - OpsGenie x ServiceNow.png

By default, OpsGenie integration occurs with the incident table.
I have a custom table called incident_alert, and I would like OpsGenie Alerts to arrive when I open a ticket on this table, and not for opening and incidents which is the default.
I changed all the Business Roles of OpsGenie, pointing to the incident_alert table and put the respective fields in this table too, however the alert is not being triggered.
Are there any notes on the integration of OpsGenie x ServiceNow for the incident table that I need to change to the incident_alert table?
I understood that by changing only the BRs, I would open an incident_alert and the alert would be triggered, but that did not happen.

Please I need help.


1 answer

0 votes
Ronnie Kingston
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 14, 2021

Hi Patrick, 

It looks like this is a solution specific to your integration setup in Opsgenie. Can you please reach out to us on a separate ticket or via chat support please? We can look into this more specifically for you and help further.
Ticket can be created at

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events