OpsGenie voip monitoring

[Jim Green]

Does OpsGenie have a way to monitor if a voip phone line is down? 

[Craig_Castle-Mead]

Hi Jim,

OpsGenie itself is not a monitoring platform - it is an alerting and escalation platform that usually works WITH a monitoring platform (  https://www.opsgenie.com/integrations#monitoring-logging is a list of existing integrations, but you can setup a custom one if need) - so you'd need to have a monitoring tool checking your VoIP phoneline and then creating an alert via OpsGenie as/if needed.

Not sure what the logic would be for the VoIP phoneline check, however you could do something in AWS like - CloudWatch recurring event that triggers a Lambda function that gets AWS Connect to call the phone number in question, then based on the response (did it ring, was it answered etc, or even have a user input a specific number sequence).

PS - if you go with the last option, I think the numbers would HAVE to be "4 8 15 16 23 42"

CCM