Hi All,
We have integrated Opsgenie with ServiceNow. However it is currently working only unidirectional.
From ServiceNow to Opsgenie it is working fine. When we create an incident in Servicenow, the alert is generating in Opsgenie. If we add notes in Servicenow it is also reflecting in OpsGenie.
But when we add notes or acknowledge alert in Opsgenie then Servicenow is not updating with notes.
When we checked the logs it is showing below error:
(len:4219) [system] Could not send [createIncident] action to ServiceNowV3 [ServiceNow] after 5 retries. Reason: 500 Internal Server Error: "<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd"><EOL><html><head><EOL><meta type="copyright" content="Copyright (C) 1996-2022 The Squid Software Foundation and contributors"><EOL><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><EOL><title>ERROR: The requested URL could not be retrieved</title><EOL><style type="text/css"><!-- <EOL> /*<EOL> * Copyright (C) 1996-2022 The Squid Software Foundation and contributors<EOL> *<EOL> * Squid software is distributed under GPLv2+ license and includes<EOL> * contributions from numerous individuals and organizations.<EOL> * Please see the COPYING and CONTRIBUTORS files for details.<EOL> */<EOL><EOL>/*<EOL> Stylesheet for Squid Error pages<EOL> Adapted from design by Free CSS Templates<EOL> http://www.freecsstemplates.org<EOL> Released for free under a Creative Commons Attribution 2.5 License<EOL>*/<EOL><EOL>/* Page basics */<EOL>* {<EOL>?font-family: verdana, sans-serif;<EOL>}<EOL><EOL>html body {<EOL>?margin: 0;<EOL>?padding: 0;<EOL>?background: #efefef;<EOL>?font-size: 12px;<EOL>?color: #1e1e1e;<EOL>}<EOL><EOL>/* Page displayed title area */<EOL>#titles {<EOL>?margin-left: 15px;<EOL>?padding: 10px;<EOL>?padding-left: 100px;<EOL>?background: url('/squid-internal-static/icons/SN.png') no-repeat left;<EOL>}<EOL><EOL>/* initial title */<EOL>#titles h1 {<EOL>?color: #000000;<EOL>}<EOL>#titles h2 {<EOL>?color: #000000;<EOL>}<EOL><EOL>/* special event: FTP success page titles */<EOL>#titles ftpsuccess {<EOL>?background-color:#00ff00;<EOL>?width:100%;<EOL>}<EOL><EOL>/* Page displayed body content area */<EOL>#content {<EOL>?padding: 10px;<EOL>?background: #ffffff;<EOL>}<EOL><EOL>/* General text */<EOL>p {<EOL>}<EOL><EOL>/* error brief description */<EOL>#error p {<EOL>}<EOL><EOL>/* some data which may have caused the problem */<EOL>#data {
Also when we create a new alert in OpsGenie, the incident is not creating in Servicenow.
No Logs were present in OpsGenie.
Request you to please inform the details for email/ticket support.
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