Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


OpsGenie Integration with Jira Cloud prompting for app install

Keith Langley
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Nov 10, 2023

I have a new production Jira cloud site with OpsGenie. Each time I try to run the OpsGenie integration to Jira Cloud I'm prompted to install the application in Jira cloud. I then get a message that the application is already installed. The process simply repeats.

On-Call project links will take you to OpsGenie from the production site but nothing else links up.

I have two burner sites that have their own OpsGenie instance, and they work flawlessly.

What is the disconnect with production site?


1 answer

0 votes
Talar Pavlovic
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 12, 2023

Hey there Keith, 

Thanks for writing into Community, I'm Talar from the Atlassian Opsgenie support team, happy to help!

Sounds like there is a specific issue with your Opsgenie <-> Jira connection. Could you please submit a support ticket so we can fix this for you? 

You can do so at and pick "Technical issues and bugs" 


Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events