Ops genie and accessing custom Atlassian Assets object schemas

[Boris Zozoulia]

Hello Atlassian Gurus,

Ops genie is heavily relying on the Services Object Schema in Assets.

Services schema is somewhat limited in its content, and we require some additional flexibility in the enriching OpsGenie alerts upon arrival with some additional information stored in other Assets object schemas (which we have developed for our org)

An example of enrichment would be adding custom tags and attributes to the alerts driven by that custom schema, allowing us to implement better logic in assigning these alerts to the responders. 

One way of doing it is:

1. Once the alert is in ops genie - webhook integration will call a Jira webhook for the
"if the is created" then "post to URL in Webhook" condition.

2. Jira webhook destination is provided by the Jira automation, which would be triggered once the Incoming webhook request is detected

3. That automation will grab the OpsGenie alert payload, parse it, query the custom assets object schema, and via OG restful APIs will enrich the original alert.

The approach above is workable but somewhat complex.

Is there a native way of accessing other (non-Service) object schema in assets from ops genie, where OG is to query the assets grab additional details required and add those to the alert?

Is there an appetite/roadmap of expanding the OG functionality to be able to see in Assets?

[Egor · Accepted solution]

Hey Boris,

Thanks for reaching out to Atlassian Community! 

May I ask you please to raise it as a suggestion using https://jira.atlassian.com/projects/OPSGENIE ? 

That way, it'll be logged as a feature request ticket to our Product team. 

Please let me know if you need any assistance with that. 

Best Regards,
Egor

[Darius]

@Egor 

Since you're 'Team Atlassian' would you mind submitting this on behalf of @Boris Zozoulia, myself, and the other people who are very interested in this functionality? 

Its not possible for us to create suggestions at that URL. They instead require us to use the 'give feedback' option within the apps, and if we are lucky the suggestion makes it onto https://jira.atlassian.com/projects/OPSGENIE as a suggestion.

Having you submit it on his behalf and link back to it here would also help others find and vote for the suggestion. 

[Egor]

Hey Bors, Darius, 

Sure, that makes sense! I went ahead and created the following ticket for our Product team to review- https://jira.atlassian.com/browse/OPSGENIE-1622 

Please make sure to start watching it and vote for it. Also, feel free to add any additional comments/feedback to it. 

Please let me know if there's anything else I can help you with. 

Best Regards,
Egor

[Darius]

Thank you!

[Boris Zozoulia]

Thank you @Egor