Hello Atlassian Gurus,
Ops genie is heavily relying on the Services Object Schema in Assets.
Services schema is somewhat limited in its content, and we require some additional flexibility in the enriching OpsGenie alerts upon arrival with some additional information stored in other Assets object schemas (which we have developed for our org)
An example of enrichment would be adding custom tags and attributes to the alerts driven by that custom schema, allowing us to implement better logic in assigning these alerts to the responders.
One way of doing it is:
1. Once the alert is in ops genie - webhook integration will call a Jira webhook for the
"if the is created" then "post to URL in Webhook" condition.
2. Jira webhook destination is provided by the Jira automation, which would be triggered once the Incoming webhook request is detected
3. That automation will grab the OpsGenie alert payload, parse it, query the custom assets object schema, and via OG restful APIs will enrich the original alert.
The approach above is workable but somewhat complex.
Is there a native way of accessing other (non-Service) object schema in assets from ops genie, where OG is to query the assets grab additional details required and add those to the alert?
Is there an appetite/roadmap of expanding the OG functionality to be able to see in Assets?
