Opgenie Admin role - notifications

[Chris]

Hi, we've setup users in Opsgenie based on the out-of-the-box "admin" role in order to do their jobs (rather then create a custom role assuming Atlassian will enhance the integration with Atlassian Access soon).

My question is that users are now receiving " XXXXX's opsgenie account has been deactivated" when a user leaves.  I'm unable to locate where I can control that notification setting.

Does anyone know how that's controlled; or am I correct in assuming, I need to create a custom role and migrate all the users to it in order to mitigate this (and potentially other) communications?

I've looked through this doc and didn't find any references: https://docs.opsgenie.com/docs/user-roles

[Mark Campbell-Vincent · Accepted solution]

Hi @Chris -

You're correct in saying using custom admin roles will mitigate the "deactivated/revoked user"  communications. This is currently the only way to stop the emails from being sent to admins.