Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,293,368
Community Members
 
Community Events
165
Community Groups

Opening in incident automatic opsgenie

Deleted user Jun 18, 2021

how can i open an incident automatically if i get a p1 and p2 alert and at the same time open a jira ticket

1 answer

0 votes
Nick H Atlassian Team Jun 21, 2021

Hi @[deleted] ,

Incident rules can be used to automate the creation of incidents: https://support.atlassian.com/opsgenie/docs/automatically-create-an-incident-via-incident-rules/

Note that these are only included under the Standard and Enterprise plans.

That incident rule might look something like this:

irulescomm1.jpg

 

Hope this helps! Let us know if you have any other questions around this, or in general.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

165 views 0 4
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you