One to many relation of Opsgenie with JSM

[Supriya Devburman]

Can we use one single instance of Opsgenie with multiple distinct JSM accounts (One to many relation of Opsgenie with JSM)? Is this possible? If yes, how will this be achieved?

Please help on this query.

[Shashwat Khare · Accepted solution]

Hi @Supriya Devburman ,

This is Shashwat from Opsgenie support and here to help! :) 

Yes, you can create multiple JSM integrations in your JSM instance by using the JSM legacy integration variant when creating the integration in Opsgenie.

Please refer to this help document for steps on how to create this integration.

When enabling the legacy connection for this integration in your Opsgenie, you would need to enter your Site URL, Service project, Issue type and authentication details as in the below example screenshot:



Best,
Shashwat

[Supriya Devburman]

Hello Shashwat, 

Thank you so much for your response to my question. This is very helpful. Let me go through the details you shared. I might reach out to you if I have any further questions.

Truly appreciate your time.

Regards,

Supriya.