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Notify oncall person about already firing alerts when oncall period starts

In our usecase we have colleagues that are scheduled for oncall during the holidays. However, they shall only react to P1 alerts from 9 to 5.

I can easily configure the happy case (alerts during office hours are notified, alerts out of office hours are not notified). 

I fail to configure the case where an alert starts firing during the night and is still firing when the oncall period of the next person begins (09:00). Of course we want to have a notification for this person when the "shift" starts that he is informed about this firing alert.

How can this be done? 

I tried combinations with different time windows in routing, on-call schedule, notifications and quiet time but I never got a notification when the oncall schedule started and a P1 alert was already firing.

Thanks a lot for any support.

2 answers

1 accepted

1 vote
Answer accepted

I have received feedback from the opsgenie support.

The requirement can be fulfilled by configuring Notification policies ("Teams" -> "Policies" -> "Notification Policies")

There an alert notification can be delayed. I now delayed all alerts to be notified at 09:00 the next working day. This solved the issue for me.

0 votes
Howard Nedd
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Nov 29, 2021

Can show us your rules of the on-call scheduling?

 

Kind Regards,
Howard

OnCall started at 11:00AM but alerts already firing before (P1,ECE,PROD) have not been notified when 11:00AM elapsed.

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