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Notify Team when On-Call Schedule has a gap?

Hi,

Is there a way to set up automatic notifications to team members when the On-Call Schedule is incomplete for the upcoming week?

Thanks!

Martin

1 answer

1 vote
Robert Atlassian Team Aug 05, 2020

Hi @Martin Boehme (Communardo)

 

Unfortunately, there's no way to alert based on gaps in coverage in a given schedule. But you do have a few options for exporting the schedule to other tools to increase the visibility of it:

https://docs.opsgenie.com/docs/on-call-schedules-and-rotations#export-schedules-as-icalendar

 

Alternatively, you could use some type of scheduled task/script to call the get-on-calls API endpoint and, if empty, create an alert to notify the owner of the schedule:

https://docs.opsgenie.com/docs/who-is-on-call-api#get-on-calls

 

This use case is currently part of feature request we have open too. So I'll get a +1 on it for you in the meantime.

 

Hope this helps!

Hi @Robert

Thanks for you helpful answer!

Is this feature request tracked publicly? If so, could you please provide me a link?

Martin

Robert Atlassian Team Aug 06, 2020

@Martin Boehme (Communardo) Unfortunately Opsgenie doesn't have public request tracking at this point, but you (or anyone else who sees this :) ) can check in on the status with support by referencing TARDIS-2857.

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