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I have OpsGenie integrated with my check_mk monitoring. I receive alerts on the web page correctly, but I'm not getting any email or app notification while all seems to be set up correctly. Team is defined with one member, escalation is set to all team members at 0m if alert is not acknowledged. I have attached two screenshots showing the configuration.
So the responder needs to be automatically added in one of two ways (that I know of). Either in the integration itself, its just a hardcoded field (or if you can control your payload of the integration it can be sent in from the alert-source). Or, a Global alert policy can match a filter against your alert, and set the responder there.
I suppose I could do it from source. But configuring the Policy you mentioned would be much easier. Unfortunately I can't find it anywhere in the settings. I have found an article about this but it doesn't make things easier at all :/
I'm afraid that the plan I'm on is too low. According to support article:
the policies are available only for Standard and Enterprise.