My role for Opsgenie is Admin, but I can't modify notification rules

[Doug Garcia]

My role listed under People > Users shows that I'm an Admin for Opsgenie.  I was recently asked to see if I can modify individuals Notification rules (e.g. some people don't want a text message for a certain level alert, others don't want emails for other alerts, etc).  However, whenever I go to each individual, there is no way to modify their settings.  I'm assuming this is due to a global template that I either can't find or don't have permission to change?

Any help would be appreciated.

[Nick H]

Hi @Doug Garcia ,

If you are listed as an Admin in your Opsgenie and cannot edit users' notification rules - that leads me to believe a Central Notification Template is configured.

You can find those under the Settings >> Central notification templates tab within Opsgenie. If this is applied to a users's role you are trying to edit, you will not be able to since these standardize notification rules depending on the account role of your Opsgenie user(s).

[Doug Garcia]

Ok, thank you for the answer.  Yes, I was concerned I couldn't modify per user, but had to be global.  Makes sense.  Thanks!