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My role listed under People > Users shows that I'm an Admin for Opsgenie. I was recently asked to see if I can modify individuals Notification rules (e.g. some people don't want a text message for a certain level alert, others don't want emails for other alerts, etc). However, whenever I go to each individual, there is no way to modify their settings. I'm assuming this is due to a global template that I either can't find or don't have permission to change?
Any help would be appreciated.
Hi @Doug Garcia ,
If you are listed as an Admin in your Opsgenie and cannot edit users' notification rules - that leads me to believe a Central Notification Template is configured.
You can find those under the Settings >> Central notification templates tab within Opsgenie. If this is applied to a users's role you are trying to edit, you will not be able to since these standardize notification rules depending on the account role of your Opsgenie user(s).