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My role for Opsgenie is Admin, but I can't modify notification rules

Doug Garcia

My role listed under People > Users shows that I'm an Admin for Opsgenie. I was recently asked to see if I can modify individuals Notification rules (e.g. some people don't want a text message for a certain level alert, others don't want emails for other alerts, etc). However, whenever I go to each individual, there is no way to modify their settings. I'm assuming this is due to a global template that I either can't find or don't have permission to change?

Any help would be appreciated.

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Nick Haller

Hi @Doug Garcia ,

If you are listed as an Admin in your Opsgenie and cannot edit users' notification rules - that leads me to believe a Central Notification Template is configured.

You can find those under the Settings >> Central notification templates tab within Opsgenie. If this is applied to a users's role you are trying to edit, you will not be able to since these standardize notification rules depending on the account role of your Opsgenie user(s).

Doug Garcia

Ok, thank you for the answer. Yes, I was concerned I couldn't modify per user, but had to be global. Makes sense. Thanks!

Adithya Viswanathan

@Doug Garcia Thank for the suggestion. I am currently using JSM free plan (Standard) with admin permission, and I do not see Settings >> Central notification templates tab within Opsgenie in my settings of OpsGenie.

with the current plan, the agents can configure alerts, with the following format 'Notify me via communication channel at myname@domain Just Before when my on-call starts/ends. Ideally we want the option to modify the Just Before part and change to 10mins or 30mins, but I do not see this option in notification creation steps.

Is this only available in the paid plans?

Nick Haller

Hi @Adithya Viswanathan ,

JSM/O Standard is the equivalent of the standalone Opsgenie Essentials plan - which does not include Central Notification Templates. This would explain why you do not see this in your Opsgenie since it's a restriction with the plan.

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