My app does not ring, only vibrates, even when not in silent mode

[Juliana Ramos Neves]

My OS is MIUI Global 11.0.12. I have tried every configuration possible. This is my current configuration:

[danigavi]

Try restarting your phone and resetting the ringtones to see if that fixes it

[Rafael Meira]

Hey Juliana, how are you? I am from the Opsgenie Tech team :)
Do you speak Portuguese?


So, we have received a few cases related to the same issue you have described, the solution is normally on the phone company's side, something related to the Android settings or updates.

I would recommend you run the latest update and try to restore the settings on the phone, also take a look at this link below:

https://www.reddit.com/r/Xiaomi/comments/kf5nb9/phone_doesnt_ring_when_receiving_a_phone_call/

Also, another point is to delete the Opsgenie app, update your phone, restart your phone and install the app again.

Best 
Rafa

[Rafael Meira]

Hey Juliana, :)

did you see my message?

[Alejan dro]

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[Samir]

Hi @Juliana Ramos Neves ,

Can you try changing the "Ringtones" in the Opsgenie app to something else? Looks like you are using some custom sounds there. Could you try the default ones and see if the sounds work? That way we can isolate whether the issue is specific to those ringtones you have selected.

Thanks,

Samir

[Juliana Ramos Neves]

Hi, @Samir !

Thanks for the reply. I changed the New Alert to the default ringtone (my OS is in portuguese, that's why it appears "Padrão" instead of "Default"), but the app still only vibrates.

[Samir]

Ah thanks for clarifying @Juliana Ramos Neves !

Can you reach out to Opsgenie support via support.atlassian.com and we can troubleshoot this with you further?