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My app does not ring, only vibrates, even when not in silent mode

My OS is MIUI Global 11.0.12. I have tried every configuration possible. This is my current configuration:

 

 

photo4920320328664721907.jpgphoto4920320328664721906.jpg

1 answer

0 votes
Samir Atlassian Team Nov 11, 2021

Hi @Juliana Ramos Neves ,

 

Can you try changing the "Ringtones" in the Opsgenie app to something else? Looks like you are using some custom sounds there. Could you try the default ones and see if the sounds work? That way we can isolate whether the issue is specific to those ringtones you have selected.

 

Thanks,

Samir

Hi, @Samir !

Thanks for the reply. I changed the New Alert to the default ringtone (my OS is in portuguese, that's why it appears "Padrão" instead of "Default"), but the app still only vibrates.

Samir Atlassian Team Nov 16, 2021

Ah thanks for clarifying @Juliana Ramos Neves !

 

Can you reach out to Opsgenie support via support.atlassian.com and we can troubleshoot this with you further?

Like Juliana Ramos Neves likes this

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