Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,360,220
Community Members
 
Community Events
168
Community Groups

Missing escalation options

On the Opsgenie documentation under "Escilations" they have a video that shows lots of good rule options, however the one I need "Notify next user (in rotation)" is not available with a bunch of other useful ones.

The ones I have:

OpsG.png

1 answer

1 accepted

1 vote
Answer accepted
Nick H Atlassian Team Jan 18, 2021

Hi @Chris Thomas ,

That's due to your current plan, and a restriction to the escalation rules: https://docs.opsgenie.com/docs/escalations

Under the Free and Essentials Plans, Escalation options do not include:

  • Notify Group,
  • Notify next user in schedule,
  • Notify previous user in schedule,
  • Notify random member of team and
  • Repeat options.

You'd need to upgrade planes to either Standard or Enterprise Plan to use these Escalation options.

I apologize, I thought I read the entire page, I can't be leave I missed that section.

 

Sorry about that.

Nick H Atlassian Team Jan 18, 2021

No worries! It's easy to miss! 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira

Online AMA this week: Your project management questions answered by Jira Design Lead James Rotanson

We know that great teams require amazing project management chops. It's no surprise that great teams who use Jira have strong project managers, effective workflows, and secrets that bring planning ...

190 views 1 6
Read article

Atlassian Community Events