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Missing escalation options

On the Opsgenie documentation under "Escilations" they have a video that shows lots of good rule options, however the one I need "Notify next user (in rotation)" is not available with a bunch of other useful ones.

The ones I have:


1 answer

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1 vote
Answer accepted
Nick H Atlassian Team Jan 18, 2021

Hi @Chris Thomas ,

That's due to your current plan, and a restriction to the escalation rules:

Under the Free and Essentials Plans, Escalation options do not include:

  • Notify Group,
  • Notify next user in schedule,
  • Notify previous user in schedule,
  • Notify random member of team and
  • Repeat options.

You'd need to upgrade planes to either Standard or Enterprise Plan to use these Escalation options.

I apologize, I thought I read the entire page, I can't be leave I missed that section.


Sorry about that.

Nick H Atlassian Team Jan 18, 2021

No worries! It's easy to miss! 

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