Missing escalation options

[Chris Thomas]

On the Opsgenie documentation under "Escilations" they have a video that shows lots of good rule options, however the one I need "Notify next user (in rotation)" is not available with a bunch of other useful ones.

The ones I have:

[Nick H · Accepted solution]

Hi @Chris Thomas ,

That's due to your current plan, and a restriction to the escalation rules: https://docs.opsgenie.com/docs/escalations

Under the Free and Essentials Plans, Escalation options do not include:

• Notify Group,
• Notify next user in schedule,
• Notify previous user in schedule,
• Notify random member of team and
• Repeat options.

You'd need to upgrade planes to either Standard or Enterprise Plan to use these Escalation options.

[Chris Thomas]

I apologize, I thought I read the entire page, I can't be leave I missed that section.

Sorry about that.

[Nick H]

No worries! It's easy to miss!