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Maintenance outage for a subset of integrations

Is there a way to tag individual alerts within an integration so that only some of them will be ignored by a specific maintenance schedule?  We support multiple clients and have notifications coming in to various integrations.  For example, we will have email alerts coming in to the email integration from five clients.  If we're arranging an outage for one of those clients, is there an easy way to quiesce the alerts from that particular client, as opposed to the whole integration?

 

Doug

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Nick H Atlassian Team Jul 19, 2022

Hi @Doug McGibbon ,

Depending on your plan* you could configure multiple create alert actions to manage creating alerts per client. This can be configured under the Advanced tab of the integration.

Along with configuring each action, add a tag to each action that identifies the client. For example:

client1.jpgclient2.jpg

 

Then when you need to quiesce the alerts from that particular client, configure a Notification Policy that delays / suppresses these alerts - which might look something like this:

client3.jpg

 

You'd want to leave this policy disabled because a scheduled Maintenance Policy would enable this when the maintenance should take place:

client4.jpg

 

* Note that everything mentioned above is only included on either a Standard or Enterprise plan.

Hope that helps!

Thanks!

That's exactly what I need.  Fortunately, all the alerts I've defined already use the Entity field to identify the client so I just have to create Outage policies for each of the clients and then enable them as you show through the maintenance schedule.

Like Nick H likes this
Nick H Atlassian Team Jul 21, 2022

That works too! You can realistically filter on any alert field in the Notification policy. 

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