Logz io endpoint not working properly

Oskari Järvinen November 9, 2021


I'm currently trying to integrate logz io and opsgenie to work together. Followed your instructions  here https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-logzio/ . When testing if the endpoint works I get this error : Message from Opsgenie endpoint: Endpoint testing failed due to 'status code: 401, reason phrase: {"message":"Could not authenticate","took":0.001,"requestId":"5xxxx-cxxxx-4xxx-9xxx-be0c3fc5f7d8"}' (error-code 401). What could be causing this issue?


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Atlassian Team
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November 11, 2021

Hi @Oskari Järvinen ,


This is an authentication error. Could you share if your Opsgenie account is in EU domain? When you login to Opsgenie, is the url https://app.opsgenie.com or https://app.eu.opsgenie.com ?


If it is EU, you will need to change to  create a custom notification endpoint in Logz.io with endpoint = https://api.eu.opsgenie.com/v1/json/logzio?apiKey=your-integration-key


your-integration-key is the apiKey from your logz.io integration in Opsgenie






Oskari Järvinen November 12, 2021

Thanks for help! This was the issue.

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