Log Download Links?

[Tom Russell]

When using the Log API to download log files, a link is generated. We need to have that link defined in our corporate proxy allowances. The links we're getting now start with

https://rps-bucket-prod-west2.s3.us-west-2.amazonaws.com

Will this always be the case? Will there ever be other regions used?

[Darryl Lee · Accepted solution]

Hi @Tom Russell ,

This is Darryl. I am here to help.

Understand that you would like to know if the URL in the response of Log API will be consistently the same for your corporate proxy to whitelist.

In your case, it looks like your Opsgenie is hosting on the US data region, so the relevant URL of the Log API should be the same as you attached.

Unless there is any incident that happens on the AWS side leading to the URL changed by the service failover or high availability.

I am wondering if it's possible to incorporate the asterisk symbol for a greedy match on the domain name?

For example:

*.us-west-2.amazonaws.com

Hope this helps.

Kind regards,
Darryl Lee
Support Engineer, Atlassian

[Tom Russell]

Thanks, @Darryl Lee  - I'll check with our InfoSec group about a wildcard, but I'm worried that the domain named I posted in the question is even too broad for their liking.

[Darryl Lee]

Thanks @Tom Russell !

For more specific details, please reach out to Opsgenie Support and my colleague will help you from there on this subject.

Kind regards,
Darryl Lee
Support Engineer, Atlassian