Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Live Call Routing - what numbers are available and how are users counted?

Hi all!

I am looking to implement a Live Call Routing solution to ensure high Severity calls from our clients can reach our on-call staff. It seems that OpsGenie is fit for this purpose, but I have a couple of questions which I hope you can help me with: 

1. OpsGenie Phone Numbers - I can see that I can get a number from OpsGenie for $10 a month, but is this number a US number only, or can I request various numbers for different countries and continents? 

2. Users - how are users counted exactly? I will have several admins that can access OpsGenie and set on-call schedules, but the amount of on-call staff will be lot bigger (let's say 15) and they will not have access to OpsGenie, they just need to take the calls routed to them. So, do I have 4 users (the admins) or 15 (all people who can have a call routed to them)?

Thanks in advance!

Best regards, 


1 answer

1 accepted

1 vote
Answer accepted
Nick H Atlassian Team Mar 19, 2021

Hi @Krastan Ivanov ,

I've included screenshots below of all the countries we support for the Incoming Call integration. I guess we don't document this so I'll enter a ticket with engineering:



As for user count - anyone receiving calls would need to be a User and charged a license. The Incoming Call integration dials users through their voice contact method.

Also - one Incoming Call line is included for free with the Standard and Enterprise plans. Each additional line would be charged $10/month (along with the minutes that can be reviewed here:

Hope this helps! Let us know if you have any additional questions.

Nick H Atlassian Team Mar 19, 2021

NOTE - most of the countries shown above are greyed out. To add one of those, you'd have to work with Opsgenie support. Our team can also help add numbers with specific area codes as well!

You can contact us through the in-app chat, or opening a ticket here:

Awesome, thanks Nick!

Like Nick H likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

258 views 2 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you