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Can you link multiple Opsgenie alerts to a single alert?

1 answer

1 vote
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 04, 2021

Hello @Darren Burden,

Thank you for reaching out to Atlassian Community!

When it comes to linking alerts on OpsGenie, it’s possible to link multiple alerts to a single incident, but not alerts with a single alert.

Can you please let us know more details about why you need to link multiple alerts with a single one? 

Please, share with us more information so we can check here if it’s possible, otherwise, we can raise a feature request for that.

​​Kind regards,

We sometimes will receive multiple alerts for a single server having issues. CPU, memory, or disk utilization. They all are related. However, may not be necessary to create a full blow incident at the time. Patching/server reboots sometime cause this behavior. 

Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 05, 2021

Thank you for the details, Darren.

Reviewing your use case, we believe that what might help is the Alert de-duplication. 

You can create an alias with the name of the server, for example, so all alerts created with this alias will be grouped and there will not be a list with separated alerts.

Example: An alert for CPU issues was created for Server ABC, then another one related to memory and disk was created and it will show on the Activity log.

Screen Shot 2021-08-05 at 15.30.27.png

Screen Shot 2021-08-05 at 15.31.12.png

For more detailed information, please refer to the documentation below:

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