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Link an Alert to a JSM issue if the key is in the email

Ste404

Hi there,

I have emails coming in to Opsgenie to create alerts and they contain the JSM issue key.

Is there a clever way that I can pull that email out and then link the issue back to JSM?

I know it can be done via the JSM integration, just hoping I can use a value in the email and link it that way also?

Thanks

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John M_2hpypf

Hi @Ste404 ,

You can use the dynamic field where the JSM issue key is stored at the end of a hard-coded URL. If the alert was coming directly from JSM, it would be stored in the 'key' dynamic field. So you use this format to create a link:

https://JIRA-URL/browse/{{key}}

If it's coming from an email, you would need to have the JSM key be the only value in that field (and then plug that value in where 'key' is in the above) otherwise you would need to parse the JSM key out using string processing and regex:

https://support.atlassian.com/opsgenie/docs/string-processing-methods-in-opsgenie-integrations/

https://support.atlassian.com/opsgenie/docs/regular-expressions-for-improved-alert-filtering/

Ste404

The email is actually being sent from JSM from an automation. It is set up this way due to a true or false being set in Assets to trigger the email to Opsgenie.

Basically I can put the {{issue.key}} anywhere in the outbound email.

Where can I populate the dynamic field assuming the key is coming in as a value from JSM?

John M_2hpypf

@Ste404 You can put the {{issue.key}} anywhere in the email, then you would just need to parse it out. For example, if you added the issue key to the email subject, then in the email integration in Opsgenie you would use the {{subject}} dynamic field along with string processing to create the link.

You would need to have some way to parse it out based on some recurring unchanging pattern of where the key occurs in the subject and what text it is surrounded by.

That is what the string processing and regex can help with. In the example below we are assuming that the issue key in the email subject comes after the string 'Key:' and that there is a space after it.

https://JIRA-URL/browse/{{ subject.extract(/Key: (\S+)/) }}

Ste404

Thanks for the info, I will have a muck around with this and see what I can come up with.

Stay tuned

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