Let incident reporters talk to agents directly via phone

[Martin Boehme]

Hi there,

Is there a possibility to let reporters of incidents speak to an on-call agent directly via phone?

E.g. There is an incident, Lisa calls the Incident Phone Number and Alex who is on call picks up on his phone (the call is redirected to Alex' phone because he is on call) and speaks to Lisa.

Is this possible with any of the Opsgenie's plans by default? If not: is it possible with an integration?

If not: Does anyone have a workaround for this use case?

Thanks a lot :)

Martin

[Robert · Accepted solution]

Hi @Martin Boehme!

This sounds like our Incoming Call Routing integration might be what you are looking for:

https://www.atlassian.com/software/opsgenie/incoming-call-routing

Definitely follow up here if you have any questions and we'll be happy to help out!

[Martin Boehme]

Exactly what I needed, thanks!