Let incident reporters talk to agents directly via phone

Martin Boehme
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 23, 2020

Hi there,

Is there a possibility to let reporters of incidents speak to an on-call agent directly via phone?

E.g. There is an incident, Lisa calls the Incident Phone Number and Alex who is on call picks up on his phone (the call is redirected to Alex' phone because he is on call) and speaks to Lisa.

Is this possible with any of the Opsgenie's plans by default? If not: is it possible with an integration?

If not: Does anyone have a workaround for this use case?

Thanks a lot :)

Martin

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Answer accepted
Robert
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 24, 2020

Hi @Martin Boehme!

 

This sounds like our Incoming Call Routing integration might be what you are looking for:

 

https://www.atlassian.com/software/opsgenie/incoming-call-routing

 

Definitely follow up here if you have any questions and we'll be happy to help out!

Martin Boehme
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 3, 2020

Exactly what I needed, thanks!

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