Just need SMS Alerts

[Eric Hillman]

We have our own monitoring software at our company.  I need it to send sms messages for critical alerts, but sending to <phone number>@vtext.com isn't reliable.  It's never been reliable.  So I need this service to send reliable sms alerts to our phones.  I don't need an on-call schedule or some of the other features of opsgenie.  Once I create my account and setup my cell phone in the SMS field, how do I setup my monitor software to send alerts?  Is it an email address like <username>@opsgenie.com?  For some reason I'm just not finding this answer.

Also, is this overkill?  Is there a better way of doing what I want to do?  Thanks!

[Jack Brickey]

Hi @Eric Hillman , welcome to the community.

Have you seen the documentation on this as yet? set-up-your-alert-notifications 

[Eric Hillman]

Yes.  It looks like that shows you how to setup where you want your alerts to go: phone, email voice, etc... I'm asking how do I send an alert from my internal network?  I'm assuming I'll get some sort of email @OpsGenie.com that will forward the message to whatever I have setup as my preferred form of alert ie SMS.  

[Jack Brickey]

The subsequent article create-and-manage-notification-preferences discusses how to define the alert preferences by user. So when a user is on call then the will be alerted by the system according to their preferences. It won't be an email unless that is specifically how the user is set up. You mentioned earlier, not needing to set up schedules but if your method of operation is to simply have a single individual, always handling the issues then you set up a simple, schedule, for that person, I.e. always on call.

[Eric Hillman]

I think I figured it out.  Apparently, you add an api string to your monitoring app to connect it and allow it to send alerts.  Not sure if this is the only way though.  What if I want to write a script to send an alert?  What command would I use to send it?

[Eric Hillman]

Got it.  You have to create an integration with email, then it gives you an email address to use for whatever notification type you chose.  Thanks