Jira Integration in Opsgenie

[Zihe Wang]

Hi,

We are trying to get alerts when someone tagged the user in comments(comment body) and here is our setup: 

But it is not working. However, when the 'Assignee' 'Matches' {oncall user name},  it works. 
Thanks. 

[Nick H · Accepted solution]

Hi @Zihe Wang ,

I think it would all depend on how the data is parsing in the payload / Logs when a comment is added, and a user is tagged in the comment.

A few tests I ran show the user's ID parsing in the comment instead of the user's name or email:

If you want alerts to only be created when a user is tagged in a comment, then I think you'd want your Create Alert action filter to look something like this:

^ Using regex, this filter will create an Opsgenie alert when an issue is created OR a comment is added, AND a user is tagged in the comment.

Event Type Matches .*(~issue_commented|issue_created).*

Comment Body Matches .*(~accountid:).*

[Zihe Wang]

Hi Nick,

Thank you so much for the detailed solution and experiement! It works!

Thanks again,

Zihe