Hi,
We are trying to get alerts when someone tagged the user in comments(comment body) and here is our setup:
But it is not working. However, when the 'Assignee' 'Matches' {oncall user name}, it works.
Thanks.
Hi @Zihe Wang ,
I think it would all depend on how the data is parsing in the payload / Logs when a comment is added, and a user is tagged in the comment.
A few tests I ran show the user's ID parsing in the comment instead of the user's name or email:
If you want alerts to only be created when a user is tagged in a comment, then I think you'd want your Create Alert action filter to look something like this:
^ Using regex, this filter will create an Opsgenie alert when an issue is created OR a comment is added, AND a user is tagged in the comment.
Event Type Matches .*(~issue_commented|issue_created).*
Comment Body Matches .*(~accountid:).*
Hi Nick,
Thank you so much for the detailed solution and experiement! It works!
Thanks again,
Zihe
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.