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Jira Integration in Opsgenie
Hi,
We are trying to get alerts when someone tagged the user in comments(comment body) and here is our setup:
But it is not working. However, when the 'Assignee' 'Matches' {oncall user name}, it works.
Thanks.
1 answer
1 accepted
Hi @Zihe Wang ,
I think it would all depend on how the data is parsing in the payload / Logs when a comment is added, and a user is tagged in the comment.
A few tests I ran show the user's ID parsing in the comment instead of the user's name or email:
If you want alerts to only be created when a user is tagged in a comment, then I think you'd want your Create Alert action filter to look something like this:
^ Using regex, this filter will create an Opsgenie alert when an issue is created OR a comment is added, AND a user is tagged in the comment.
Event Type Matches .*(~issue_commented|issue_created).*
Comment Body Matches .*(~accountid:).*
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