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JSM to Opsgenie Alerts are not being created

Hi, I am failry new to JSM and Opsgenie, I am trying to create an Alert in Opsgenie when an Issue is created at the Service Desk. Having the Alert open an Issue works fine, but the other way arround does not seem to work. I tried using Issue Type, Issue key, project Key (sepratly) but neither of them is creating an alert (having the filter on one or more conditions) in Opsgenie, is there something I am missing?


1 answer

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Robert Atlassian Team Jul 08, 2022

Hey @Mahmoud Alfawal ! 


This kind of issue might be best to take a look at with our Support team over at 


Could you please make a ticket over there so that we can take a look at your filter configurations? 


In general, the default configurations for our Jira integrations should work for almost all cases where you want to create an alert from a Jira ticket. So if it doesn't work out of the box then it usually merits a slightly closer look than we can probably get here on community. 

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