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JIRA Service Management and Opsgenie Alert Integration Latency

Çağatay Çiftçi
Çağatay Çiftçi
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March 25, 2022

Hello,

 

Are there anyone else experiencing latency issue between JSM and Opsgenie on EU?

 

I configured JSM Cloud Integration at Opsgenie so it will create alerts whenever customers opens tickets and it is doing that. But starting from yesterday alerts getting created 1-2 hours after tickets. It was minutes at worst before.

 

Any ideas how i can investigate this?

 

Best regards,

Çağatay Çiftçi

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Çağatay Çiftçi
Çağatay Çiftçi
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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March 25, 2022

I tried one more time today and it took 11 minutes which is better. Still are there anyways that i can monitor this latency? I know about Atlassian Status page for Opsgenie but i don't know if it is related with JSM Integration and latency between those 2 products.

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John M
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 28, 2022

Hi Çağatay,

There was an incident which has since been resolved, so you should not see anymore delays. The incident report can be seen here on March 25th:

https://jira-service-management.status.atlassian.com/

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