Issue triggering action policy from received email integration.

[rob prest]

Hi, I am working on part of a  workflow in which I need to parse an existing Opsgenie alert reference from an email (Email integration with a regex search) and then update this Alert with a reference pulled from the email. This part is working, however I also need to then trigger OEC via an action policy (this part doesn't look to be being triggered) so that further steps can be taken on the server.

Is this being blocked because the email integration then blocks the action policy, or am I trying to do something which isn't possible? If so, is there a workflow that I should be using in this case?

The email integration has "If message contains" , and within "Action Policies" I have:

"Match if one or more conditions"
"message contains" and then the string that it is checking for on the email integration
then:

Execute action: and the action which would then be picked up by OEC.

But I am not seeing anything coming through to OEC or logs seen in the alert that this action has been done.

Thank you for any advice that you can provide,
Kind regards,
Rob 

[John M]

@rob prest Also keep in mind that action policies are only applied if the team where the policies is configured is also the owner team of the alert. 

[rob prest]

Thank you, yea it does look to be the same team. I will get a support ticket raised

[Chris DeGidio]

Hi Rob,

This sounds like a very particular/specific workflow and issue. We would request that you submit the details to the Opsgenie support team under support.atlassian.com

Our team will then be able to gain access to the account to check full configurations and look at some example alerts that aren't quite working right.

Thanks so much!

- Chris

[rob prest]

Thanks Chris, I will get a support ticket raised now,

Kind regards,

Rob