Is it possible to send alerts to multiple Microsoft Teams?

[Misha Shemyakin]

I have an OpsGenie team setup, and a Microsoft Teams v2 integration, which successfully sends alerts to a MS Teams Channel. 

However, I'd like to create filters to send some alerts to one channel, and other alerts to a different channel.

Is this possible? If not, is there a workaround?

[Nick Haller]

Hi @Misha Shemyakin ,

Realistically I think you'll want two MS Teams integrations; one that sends x-alerts to X-team, and another that sends y-alerts to Y-team.

An integration can send to multiple teams (as long as each team executes the setup command), but the integration does not have the ability to filter on different types of alerts and determine which alert should go to which team.

[Misha Shemyakin]

Thanks, Nick - how do I create a second integration? When I click the Teams V2 icon from the Add Integration dashboard it just takes me to the existing Teams V2 integration. 

[Nick Haller]

It'd depend on your plan and role.

Under the Essentials plan, integrations have to be added under a team. While the Standard and Enterprise plans allow you to add global integrations, along with team integrations.

Account Owners and Admins have permission to add integrations to any team (or globally if on the correct plan), while account Users can only add integrations to the team(s) they are admins.

[Misha Shemyakin]

Hi Nick, I'm following the button in your first screenshot, it takes me to the list of integrations, I select MS Teams V2, but then it just opens the existing MS Teams V2 integration rather than creating a new one - what should I do differently?