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Is it possible to create on-call rotations for incident-related alerts only?

Alex John February 29, 2024

I am trying to create rules for P1 alerts that will automatically create an incident.  I am wondering if I can have an on-call rotation specific to the incident alerts (P1) and not tied to any other priority of alert? 

The reason I ask is because I want the automation to tag the on-call person from the respective alert's team as the incident responder, not the entire team each time an incident is made.  Maybe there is a better way to do this?

2 answers

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Alex John April 17, 2024

I ended up creating a separate on-call schedule for P1 alerts only and routed those alerts to that on-call instead of the teams' normal on-call.

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John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 29, 2024

Hi @Alex John ,

John from Opsgenie support here - happy to assist!

You can use an incident rule to create incidents from the P1 alerts, then you can use a team routing rule to only send P1 alerts with an extra property of incident-alert-type equal to Responder to the on call rotation for P1 incident-responder alerts.

Be sure to note that incident rules aggregate incidents that match the same rule.

 

Alex John March 1, 2024

That would be amazing if I am able.  I will test and let you know how it goes!

Like John M likes this

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