I am trying to create rules for P1 alerts that will automatically create an incident. I am wondering if I can have an on-call rotation specific to the incident alerts (P1) and not tied to any other priority of alert?
The reason I ask is because I want the automation to tag the on-call person from the respective alert's team as the incident responder, not the entire team each time an incident is made. Maybe there is a better way to do this?
I ended up creating a separate on-call schedule for P1 alerts only and routed those alerts to that on-call instead of the teams' normal on-call.
Hi @Alex John ,
John from Opsgenie support here - happy to assist!
You can use an incident rule to create incidents from the P1 alerts, then you can use a team routing rule to only send P1 alerts with an extra property of incident-alert-type equal to Responder to the on call rotation for P1 incident-responder alerts.
Be sure to note that incident rules aggregate incidents that match the same rule.
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