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Is it possible to auto-acknolwedge alerts?

Steve Wareham September 16, 2020

It is possible to create a team policy that auo-acks alerts based on certain criteria? For example, if the alert message is "some alert" and dedup count is less than 2, just auto-ack it?

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Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 17, 2020

Hi @Steve Wareham !


It isn't currently possible to auto-acknowledge alerts and that's by design. In Opsgenie, the acknowledged state is there to explicitly indicate "I have seen this alert and acknowledge it exists." Being able to acknowledge it automatically (or on behalf of another user) breaks the accountability acknowledging an alert and Opsgenie's escalations depend on.


That said, there are similar actions (like auto-close) you can take action on. Similarly, you can have notifications suppressed as long as the deduplication count is under a given value. Both of these actions fall under Notification Policies.


If you still want the ability to auto-acknowledge an alert, the option to customize this is there using a combination of outgoing integrations (webhook, outgoing SNS, OEC, etc.) and the Alert API.


Hope this helps!

James Barrett March 18, 2022

We have a situation where app pools get cycled every night, which launches about 100 alerts over a 3 hour period. it would be nice to block off this time to auto-ack the alerts or ignore them. Otherwise people are getting woken up at 3am. can't cycle them any other time because of the impact to clients.

Like jeferson.forero likes this
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James Barrett March 18, 2022


posted by accident, please delete


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