Is it possible to auto-acknolwedge alerts?

[Steve Wareham]

It is possible to create a team policy that auo-acks alerts based on certain criteria? For example, if the alert message is "some alert" and dedup count is less than 2, just auto-ack it?

[Robert · Accepted solution]

Hi @Steve Wareham !

It isn't currently possible to auto-acknowledge alerts and that's by design. In Opsgenie, the acknowledged state is there to explicitly indicate "I have seen this alert and acknowledge it exists." Being able to acknowledge it automatically (or on behalf of another user) breaks the accountability acknowledging an alert and Opsgenie's escalations depend on.

That said, there are similar actions (like auto-close) you can take action on. Similarly, you can have notifications suppressed as long as the deduplication count is under a given value. Both of these actions fall under Notification Policies.

If you still want the ability to auto-acknowledge an alert, the option to customize this is there using a combination of outgoing integrations (webhook, outgoing SNS, OEC, etc.) and the Alert API.

Hope this helps!