Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is it possible to auto-acknolwedge alerts? Edited

It is possible to create a team policy that auo-acks alerts based on certain criteria? For example, if the alert message is "some alert" and dedup count is less than 2, just auto-ack it?

1 answer

1 accepted

1 vote
Answer accepted
Robert Atlassian Team Sep 17, 2020

Hi @Steve Wareham !

 

It isn't currently possible to auto-acknowledge alerts and that's by design. In Opsgenie, the acknowledged state is there to explicitly indicate "I have seen this alert and acknowledge it exists." Being able to acknowledge it automatically (or on behalf of another user) breaks the accountability acknowledging an alert and Opsgenie's escalations depend on.

 

That said, there are similar actions (like auto-close) you can take action on. Similarly, you can have notifications suppressed as long as the deduplication count is under a given value. Both of these actions fall under Notification Policies.

 

If you still want the ability to auto-acknowledge an alert, the option to customize this is there using a combination of outgoing integrations (webhook, outgoing SNS, OEC, etc.) and the Alert API.

 

Hope this helps!

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Opsgenie

Opsgenie and Amazon team up to launch new DevOps Guru integration - now available!

We’re proud to announce that our integration with Amazon DevOps Guru is now live. The Amazon and Opsgenie product teams have worked together to build a deep integration between Opsgenie and the new...

309 views 0 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you