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Is automatic creation of Opsgenie alerts from Slack messages supported ?

Hi team,

I'm trying to achieve automatic creation of Opsgenie alerts when messages are received on a Slack channel.

Any help would be really appreciated here.

1 answer

1 vote
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 18, 2022

Hi @aryanp ,

That is possible using the /genie commands which work with the Opsgenie-slack integration. 

The message would need to be formatted correctly. To create an alert you would post a message using this format in your slack channel:

/genie alert [alert message] for [team1,team2,user1..]

Hi @John M 
Thank you for the response.

However, I wanted to know if there is a way to automate the creation of OpsGenie alerts from Slack .
Or in other words, for each message that is received on a Slack channel, a corresponding OpsGenie alert should be automatically created without any manual intervention.

Just checking if this is supported currently?

Hi @John M 

Can you also help me with another query?

I am receiving an alert from a source in Opsgenie and I want that all the alerts from that source should be routed to a particular team?

How can this be achieved?

John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 21, 2022

Hi @aryanp

Creating alerts based on Slack messages that are not /genie commands message is not something that is supported but may be possible with a third-party integration like Zapier:

For your second question, you can route alerts from a specific source to a particular team by adding a global policy that uses a "source" filter and specifies the team as a responder:



Like Steffen Opel [Utoolity] likes this

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