Integration with Salesforce

[Yatish Madhav]

Hi there

I am runnning through these steps https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-salesforce-service-cloud/. I have completed all the steps and set up a sandbox Salesfroce environment for this too

But struggling to actually test if all is working. Would it be possible to provide a demo video or a call to run this through with me if possible?

Thank you

Yatish

[Nick H]

Hi @Yatish Madhav ,

The Salesforce integration won't work with sandbox environments, but I believe you can take out a Developer Edition which is free - and that should work as expected.

Hope that helps! As for demos / live calls, we do not provide that via Community.

Let us know if you run into any other questions, issues, etc.

-Nick

[Yatish Madhav]

Hi @Nick H  thank you for the reply.  i have tried that ... but the Apex Class and Trigger options are grayed out. And I could not find signing up for an Enterprise trail ... Please advise what I can do for this OpsGenie integration testing? Thank you

[Ben Johnson]

Hi @Nick H ,

Is it still true that we can't test the integration in normal Salesforce Sandboxes?  We'd like to integrate to a full sandbox so we can test and configure based on our org's data and custom architecture.

Thanks,

Ben

[Eric Smith]

Hey Yatish. Our company has been using this ZigiOps tool to connect several systems incl. Jira-Salesforce. It doesn't require any coding skills and is easy to customize. I hope this helps you.

Cheers,

Eric