Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,098
Community Members
 
Community Events
165
Community Groups

Integration between JSM and OpsGenie

We have set-up the integration between JSM and OpsGenie. A new ticket in JSM creates an alert in OpsGenie.

Can we distinguish between "Service Request" and "Incident" in JSM so only "incident" will create an alert in OpsGenie?

1 answer

0 votes
Samir Atlassian Team Aug 13, 2021

Hi @Luc Demanche ,

 

The best way to do this would be to add a JQL query on the webhook you setup in Jira to send JSM issues to Opsgenie.

 

This webhook is what sends the requests to the JSM integration in Opsgenie, so you can use JQL so only issues of a particular issue type will be sent.

 

Here's an example of using JQL to only send "Incident" request types to Opsgenie...

2021-08-13_15-37-30.png

 

Hope this helps! Let me know if you have further questions.

 

Thanks,

Samir

Thanks, it works !

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

148 views 1 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you