Integration between JSM and OpsGenie

[Luc Demanche]

We have set-up the integration between JSM and OpsGenie. A new ticket in JSM creates an alert in OpsGenie.

Can we distinguish between "Service Request" and "Incident" in JSM so only "incident" will create an alert in OpsGenie?

[Samir]

Hi @Luc Demanche ,

The best way to do this would be to add a JQL query on the webhook you setup in Jira to send JSM issues to Opsgenie.

This webhook is what sends the requests to the JSM integration in Opsgenie, so you can use JQL so only issues of a particular issue type will be sent.

Here's an example of using JQL to only send "Incident" request types to Opsgenie...

Hope this helps! Let me know if you have further questions.

Thanks,

Samir

[Luc Demanche]

Thanks, it works !