Integration Zabbix to opsgenie

[Henrik Schuetze]

We have an working integration between Zabbix 6.4 and opsgenie in EU.

But, no hostname,host_addres,host_alias, or such fields is filled.

Its all in the Description but not i a form opsgenie can work with

The alerts i got from icinga2 have all the fields filed.

I want the hostname in the alert name

is: Problem: Interface ge-1/0/38(ge-1/0/38 - VLAN0000): Link down

wanted: [Zabbix]: Switch001 - Interface ge-1/0/38(ge-1/0/38 - VLAN0000): Link down

What can i do?

[Brennan Kiely · Accepted solution]

Hi Henrik,

In order to better assist you, can you create a support ticket at support.atlassian.com for this? It would be best to take a look at the data being received from Zabbix.

-Brennan

[Mikel Stous]

We are now using Zabbix and are connected via OpsGenie API

OpsGenie is used to triage alerts, then open a Jira ticket when the Alert is acknowledged.

I have custom template for each site that only contains Macros for the site.  We have an opsgenie.alert user that has the profile timezone set to UTC.   Since users have their own timezone set for emails, then on the email action, I have said  "(timezone set to your profile)",

Template Name:

Site - New York

Template Macros:

{$SITE.LOCATION}        NYC

{$SITE.NAME}               New York City

{$SITE.TIMEZONE}        EST (UTC-5) / EDT (UTC-4)

OpsGenie Media Action - Problem

Subject:

Alert - {EVENT.SEVERITY} - {$SITE.LOCATION} - {HOST.NAME} - {EVENT.NAME}

Message: (replace Zabbix Server IP with your own)

<b>Alert / {EVENT.SEVERITY}</b>

<b>Host:</b> {HOST.NAME} ({HOST.IP}) / {$SITE.NAME} ({$SITE.LOCATION})

<b>Tags:</b> {EVENT.TAGS}
<b>Problem started at:</b> {EVENT.DATE} {EVENT.TIME} (UTC)

<b>Issue:</b> {EVENT.NAME}
<b>Operational data:</b> {EVENT.OPDATA}

<b>Incident Wiki:</b> {$SITE.WIKI}
-----------------------------------------------------
<b>Problem ID:</b> {EVENT.ID}
<b>Problem URL:</b> https://<Zabbix Server IP>/tr_events.php?triggerid={TRIGGER.ID}&eventid={EVENT.ID}

Proxy: {PROXY.NAME}
Site: {$SITE.NAME} ({$SITE.LOCATION})    

Site Timezone: {$SITE.TIMEZONE}

Host: {HOST.NAME} ({HOST.IP})
Item: {ITEM.NAME}
Trigger: {TRIGGER.NAME}
Operational data: {EVENT.OPDATA}