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Incoming calls for European country (Opsgenie included with JSM plan)

Nathan Weelen August 7, 2023

Hi

I have a Jira Service Management with Premium plan which includes Opsgenie fetaures. So it is not a standalone Opsgenie. I would like to set up the integration for Incoming calls but I have some questions.

The company is in Luxembourg in Europe. In the documentation, I see that it is only possible to use Twilio US Region 1 number to integrate incoming calls.

Does it means that for European users, they will need to call a US number to use this feature (and therefore pay many fees) ? 

Is it possible to use a Luxembourg or a least European number ?

Thank you in advance for your answers.

1 answer

0 votes
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 7, 2023

Hi @Nathan Weelen ,

You should be able to purchase a European number and still set the region to 'US1.' Here is the Twilio documentation that shows how to set the region for a number:

https://www.twilio.com/docs/global-infrastructure/inbound-processing-console

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