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Incoming Call setup is not showing me opsgenie number

When I try to set up Incoming call in Opsgenie, its by default is showing me Twilio option only and not showing me any number provided by Opsgenie.

Does that mean that the Jira Service Management and Opsgenie I am using does not allow to have an Opsgenie number and I must use and setup a Twilio number?



Prathim Mukherjee

1 answer

0 votes
Wei Wung
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 23, 2023

Hi. @Prathim Mukherjee 

Hope all is well!  Thank you for reaching out!

To confirm what you mention, per our Integrate Incoming Call Routing document:  

  • "To use incoming call routing with a phone number provided by Opsgenie, you must use Opsgenie’s Standard or Enterprise plans.

  • If you’re using Opsgenie as part of your Jira Service Management [JSM] plan, you can’t use incoming call routing with an Opsgenie provided phone number."  You would need to use a custom phone number from Twilio from US Region 1.

Hope the above confirms what you are seeing.

Thanks. So for someone wanting to use an Opsgenie number we will have to separate the opsgenie and Jira service management and have separate billing for them?

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