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Incident rules and alert policies

Edoardo Passacantilli January 29, 2022

Hi all,

in our service we'are using Incident rules to reduce alert noise. Our configuration includes some Alert Policies when a new alert is received; these policies can change the name (message) and the priority of alerts. In this case, the Incident Rules works on the originating values or on the new values modified by the alert polcies?

Thanks in advance


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John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 29, 2022

Hi Edoardo,

That is a good question - Incident Rules run against the new/updated alert values value, after being modified by the alert policies. 

Edoardo Passacantilli January 31, 2022

Hi John, thanks a lot for the support!

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