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Incident rules and alert policies

Hi all,

in our service we'are using Incident rules to reduce alert noise. Our configuration includes some Alert Policies when a new alert is received; these policies can change the name (message) and the priority of alerts. In this case, the Incident Rules works on the originating values or on the new values modified by the alert polcies?

Thanks in advance


1 answer

1 accepted

1 vote
Answer accepted
John M Atlassian Team Jan 29, 2022

Hi Edoardo,

That is a good question - Incident Rules run against the new/updated alert values value, after being modified by the alert policies. 

Hi John, thanks a lot for the support!

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