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Incident creation and slack integration

Dear all,

I have seen in a general broadcast of opsgenie that when an incident is created, the demo was showing an autoamtic chanel creation #incident_id in which is refer in an incident field in order to jump directly to slack chanel.

How this incident id slack chanel is created and how to test it?


2 answers

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Answer accepted
Nick H Atlassian Team Apr 16, 2021

Hi @serge calderara ,

You'd have to connect your Slack workspace with Opsgenie to use it for incident management, and spin up channels through an incident:

Once Slack is sync'd, you can create Slack rooms within the incident here:


0 votes
Samir Atlassian Team Apr 16, 2021

Hi @serge calderara ,


This would be using our Slack App for Incident Management. You would need to be on the jsmPremium plan if you're using JSM. If you're on a standalone Opsgenie plan, you would need to be on the Standard or Enterprise plan.




Samir Atlassian Team Apr 16, 2021

You can see which JSM plan you are on via -> click on your site -> manage subscriptions.


hello @Samir , I just check we are on Standard Plan trial of JSM. Got it

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