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In a JSM generated alert, how do I get a hyperlink set up to go to the Jira ticket?

As I'm sure many people here have experienced, getting a night call at 3:14am isn't fun. The SO is grumpy, the dog thinks shenanigan's are afoot and tries to helpfully alert everyone in a 1 mile radius of such. The last think I want to do is try to copy the ticket number, switch to a different app, search the app then hope I clicked the right one all on a cell phone.

Is there a way to just set up a hyperlink right to Jira?

2 answers

1 accepted

2 votes
Answer accepted
Nick H Atlassian Team Jan 18, 2021

Hi @Chris Thomas ,

At this time we do not have a dynamic field that provides a hyperlink directly to the ticket - but we do see most customers using this as an alternative:{{key}}

^ "accountname" would be your site, and {{key}} pulls the issue number automatically. This essentially provides a hyperlink to the ticket.

The integration / configuration would look something like this:

hyperlink comm 1.jpg


And the alert would look something like this with a clickable link to the ticket:

hyperlink comm 2.jpg


Hope this helps! Let us know if you have additional questions or issues around this.

Test great, thanks!

Like Nick H likes this
0 votes
Liron Atlassian Team Feb 04, 2021


Liron here - product manager on Jira Service Management. This is interesting for me to read because we are currently developing more and more incident response features to be available from JSM interface, and one of the things we're thinking about is making sure there is a link to the JSM incident right from the alert, exactly for this reason.

Is this basically what youre looking for?



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