Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I'm not able to access Opsgenie through Slack app

I'm trying to manage Opsginie alerts statuses which are in our alert slack group.
After I try '/genie connect' I'm getting an authenticate in opsgenie which leads to an error msg :  { "code": 401, "message": "Unauthorized" }

 

What can be the problem?

 

 

thanks

1 answer

0 votes
Samir Atlassian Team Jan 04, 2022

Hi @Sarit Romano ,

 

When you click on the authenticate in opsgenie link from Slack, it re-directs to log you into Opsgenie. So you will want to be logged into Opsgenie on your default browser (i.e. the one that slack re-directs to), so that it can authenticate your Opsgenie account and connect it to your slack account.

 

Are you able to login to Opsgenie in the browser first, before running /genie connect from slack?

 

Thanks,

Samir

yes. 
I'm connected to the Opsgenie web when trying the authentication.

Samir Atlassian Team Jan 04, 2022

Can you submit a support ticket with us via support.atlassian.com? We can work with you to troubleshoot why you're getting a 401 error.

 

Thanks,

Samir

Hi @Samir

I had trouble force matching my Slack account with my Opsgenie account for some reason. I've manage to sync it in Incognito mode and now it's fixed.

 

Thanks for you support,

Sarit

Samir Atlassian Team Jan 04, 2022

Ah okay sounds good @Sarit Romano . Glad it's working now.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Opsgenie

Leveraging Atlassian’s Opsgenie and AWS Cloudformation Registry to stay ahead of incidents

In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...

2,368 views 0 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you