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I have two opsgenie accounts and I cannot login to one in app

Hi,

I have Opsgenie for my company but I noticed that I have two accounts: one that is 'personal' and one related to my company. I have not set this up this way myself it is just how I see it.

The problem is that when I login to the Opsgenie app only my 'personal' account appears and I do not have anything there. I need to login to the other account but I cant and dont know how. On the web I can choose between the two but not on the app, I only have one way to login and is just to the 'personal' account.

I need Opsgenie soon for oncall days and I need the app for the alerts, can somebody help me?

Screenshot 2022-02-02 at 11.24.06.jpg

1 answer

0 votes
Robert Atlassian Team Feb 03, 2022

Hi @Guillermo Contreras !

 

This would be best handled by opening up a ticket with our support team over at https://support.atlassian.com

 

If you open a ticket for this over there, we will be able to get a bit more information to help you out without putting it in a public forum. 

 

Hope this helps!

thanks! I wanted to ask before opening a ticket

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