I can't log in

[David Hong]

i used to be able to login via larkhealth sso but not anymore.

requested password incase i forgot the password - no email.

I clicked on create account - now I got a welcom email?


can you reset my credentials?

[Kaljan]

@David Hong Since you didn't receive the password reset email, and the creation of a new account triggered a welcome email, it's a bit confusing. To resolve this, I recommend reaching out directly to LarkHealth's customer support or IT department, explaining the situation in detail. They should be able to assist you in resetting your credentials, checking the status of your account, and ensuring a smooth login process. Providing them with your account information and any relevant details will help expedite the resolution of the issue.

I think so!

[Talar Pavlovic]

Hey David, 

Thanks for writing into Community, I'm Talar from the Atlassian Opsgenie support team, happy to help!

Could you please attempt to log in to https://start.atlassian.com and then navigate to Opsgenie from there? 

If you are unable to get in there, please use the "Forgot my password" link from this page, and once reset re-attempt login from there. 

In the event you're unable to get in, please setup a ticket with us so we can discuss this further privately - you can do this from https://support.atlassian.com/contact/ 

Kind regards,
Talar