Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

I am having two different instances of Opsgenie for the same site

I am trying to set up voice call notification for Jira Service Management and we are using incoming call app from the marketplace which is integrated into Opsgenie. The challenge we are facing is that Serbia country code was not initially supported. However when we contacted Jira support team they have fixed that issue. So I tried to set up the Serbia numbers and it worked but later I realised that the integration for incoming call app is not showing. Further checks showed another instance with the incoming call app showing the integration for the incoming call app but, am getting error for adding Serbia numbers. I think the support team fixed the issue on the other instance which don't have the incoming call app integrated in Opsgenie. Further checks reveals that there are two different URL's. 

My question how do i get rid on one of the instances? 

here are they:


1 answer

0 votes
Howard Nedd
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Jan 12, 2022

Hi Emmanuel,


Do you mean that you are using the Incoming Call Routing feature?
So the integration for Opsgenie?


Yes we are using the Incoming Call Routing feature but, unfortunately it was configured on another Opsgenie Instance. 

W have through our checks realised that the Jira Service Management plan we have do do not support Opsgenie with Incoming Call Routing feature. So the initial setup had to subscribe to Opsgenie Standalone version which supports that incoming call routing feature. 

We have now gone back to Jira Support to apply the fix of Serbia Country code on the Opsgenie instance which supports the incoming call routing feature. Initially, we were thinking there was problem with the initial setup which resulted in multiple instances of Opsgenie. But now we have established that the Jira Service management  plan does not support that integration and thus we needed a standalone Opsgenie plan which supports that feature. 

Thanks for your response.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events